Reference

How w55 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data w55 collects when you open an account, make a deposit via UPI, Paytm or PhonePe, or reach our support…

Data collected transparentlyUPI & Paytm details protectedYour rights, clearly explainedRetention periods disclosedContact path always open
w55 How w55 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Team at w55

If you have a question about how your data is used, want to request a copy of what we hold, or need to ask about deletion, our dedicated privacy contact paths are available around the clock. We aim to respond to all data-related queries within 72 hours of receipt, and withdrawal or correction requests within the timeframe required by applicable law.

Team online

Email Privacy Request

Send a written data-access or deletion request to our privacy address. Include your registered email and account number so we can locate your record quickly and respond within the required timeframe.

Live Chat Support

Our live chat team is available 24 hours a day and can log a formal privacy query on your behalf, escalating it to the data team with a reference number for tracking.

In-Account Help Centre

Log in, open the Help Centre, and select the Privacy and Data category. From there you can submit a structured request form that routes directly to the team handling data rights.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Sound data handling goes beyond a policy document — it is built into every part of how we run accounts, process payments and retain records.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted at rest using AES-256. Data moving between your device and our platform travels over TLS 1.3, so payment details entered for UPI or PhonePe are never exposed in plain text.

Cookie Policy and Consent

We use strictly necessary cookies to keep your session alive and analytics cookies to understand how pages are used. You can withdraw consent for non-essential cookies at any time through the cookie preference panel in your account settings.

Account Security Controls

Two-factor authentication is available on every account and strongly encouraged. Login attempts from unrecognised devices trigger an automatic verification step before access is granted, protecting your account even if your password is compromised.

Data Retention Periods

Identity and transactional data is retained for as long as your account is active, plus the period required by applicable Indian financial regulation for audit purposes. After that window closes, records are deleted from live systems and queued for secure destruction.

Third-Party Data Sharing

We share data only with payment processors (such as the gateways behind UPI and Paytm) and identity-verification providers who are contractually bound to use your data solely for the service we have engaged them to provide.

How to Request Changes

You can request correction of inaccurate data or download a copy of everything we hold via the in-account Help Centre. Verified requests are acted on within the statutory period; we confirm completion by email once the change is applied.

Frequently Asked Privacy Questions

Below are the questions our account holders ask most often about data, cookies, payment-record handling and how to exercise their rights under this policy. If your question is not covered here, the support paths listed above connect you to someone who can help.

We collect your name, date of birth, email address and mobile number at registration. When you make a deposit or withdrawal using UPI, Paytm or PhonePe, the transaction reference and amount are also recorded against your account.

Payment records — including UPI, Paytm and PhonePe transaction references — are kept for the period your account remains active plus any additional duration required by applicable Indian financial-record regulations. Records are deleted securely once that window closes.

Yes. Log in, open the Help Centre and select Privacy and Data, then submit a data-access request. We will compile and deliver a copy of everything linked to your account within the timeframe required by applicable law.

We share data only with payment processors and identity-verification providers who need it to complete the specific service. Each provider is contractually restricted from using your data for any other purpose. We do not sell personal data.

Strictly necessary cookies keep your login session active. Analytics cookies help us understand page usage. You can manage or withdraw consent for non-essential cookies through the cookie preference panel inside your account settings at any time.

Contact our live chat team immediately. They can lock your account, log a formal security report and escalate to the data team. We recommend also enabling two-factor authentication on your account to prevent further unauthorised access.

This policy applies to all accounts where local law in India permits access to w55. If your region restricts such services, data collection from your session will be limited to what is required for regulatory compliance only.